Last updated: May 18, 2025
Introduction
At Khodak Smile Moments LLC ("we," "our," "us"), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information, including data related to SMS campaigns and text messaging services, in compliance with applicable privacy laws, regulations, and 10DLC requirements. By using our website and engaging with our services, you consent to the practices described in this policy.
1. Information We Collect
We may collect the following types of information:
- Personal Data: This includes information such as your name, contact details (phone number, email address), appointment information, and any other information you provide to us.
- SMS Opt-in Data: If you subscribe to our SMS campaigns, we may collect and store your phone number and opt-in consent for the purpose of sending you relevant messages regarding our services.
- Usage Data: Information about how you interact with our website and services, which may include IP addresses, browser type, pages visited, and time spent on our site.
2. How We Use Your Information and Customer Data Usage
We use the information we collect for the following purposes:
- To provide you with dental services and communicate with you regarding your appointments, reminders, promotions, and other relevant updates.
- To send you SMS messages for the purpose of appointment reminders, treatment follow-ups, and other information related to our dental practice, if you have opted in for such messages.
- To improve our services and enhance your user experience.
- To comply with legal obligations.
Customer Data Usage Details:
- Primary Usage: Your data is primarily used to facilitate dental services, manage appointments, and provide you with relevant healthcare information.
- SMS Communication: If you've opted in, your phone number is used solely for sending messages related to your dental care from our practice.
- Analytics: We may use anonymized, aggregated data to analyze service usage patterns to improve our offerings.
- Personalization: We may use your treatment history and preferences to personalize your dental care experience.
IMPORTANT: Personal information obtained for text-message opt-in is never sold or shared with third parties for their marketing purposes. We do not collect opt-in data on behalf of third parties for marketing purposes.
3. SMS Opt-in, Consent, and Communication Preferences
By opting in to receive SMS messages from us, you consent to receive text messages for the purpose as outlined above. Clear and explicit consent is obtained through:
- Checking a box on our website forms
- Texting a keyword to our number
- Providing written consent during in-office visits
Communication Preferences:
- Message Content: You will receive messages about appointment confirmations, reminders, follow-up care instructions, and office updates.
- Frequency: Message frequency varies based on your interaction with our services but typically does not exceed 4 messages per month.
- Timing: Unless urgent, messages will be sent during business hours (9 AM - 6 PM Eastern Time).
- Customization: You may request to receive only specific types of messages (e.g., appointment reminders only).
- Preference Management: You can update your communication preferences at any time by contacting our office.
Standard message and data rates may apply to text messages sent by Khodak Smile Moments LLC as charged by your mobile carrier.
4. Opt-Out Instructions
You may opt-out of receiving SMS communications at any time by:
- Replying "STOP" to any of our messages
- Contacting our office directly at (973) 661-1075
- Emailing us at info@khodaksmilemoments.com with "OPT-OUT" in the subject line
All opt-out requests will be processed within 24 hours, and you will receive a confirmation message once your opt-out has been processed. After opting out, you will no longer receive any SMS messages from us unless you choose to opt in again.
5. Sharing Your Personal Data
We may share your personal information with:
- Service Providers: Third parties who help us deliver our services, including SMS platform providers. These providers are required to maintain the confidentiality of your information and are prohibited from using your personal information for any purpose other than providing the services we have engaged them to perform.
- Legal Requirements: We may disclose your information if required by law or in response to a legal request, such as a subpoena, court order, or government demand.
IMPORTANT: We maintain strict privacy policies, ensuring that personal information of our users, including mobile phone numbers and SMS opt-in data, is not shared, sold, rented, released, or traded to third parties for their marketing purposes.
6. Data Retention
We will retain your personal information, including SMS opt-in data, only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We implement data disposal practices to securely remove information when it is no longer needed.
7. Your Rights, Choices, and Managing Communication Preferences
You have the right to:
- Access, update, or correct your personal information.
- Request information about how your data is being used.
- Request deletion of your data, subject to legal requirements for retention.
- Withdraw consent at any time for SMS communications.
Managing Your Communication Preferences:
- Change Frequency: Request to receive messages more or less frequently.
- Update Content Preferences: Specify which types of messages you wish to receive.
- Modify Contact Methods: Switch between SMS, email, or phone call communications.
- Temporary Pause: Temporarily suspend messages for a specified period.
- Complete Opt-Out: Stop all communications through any specific channel.
To manage these preferences, you can:
- Reply to any SMS with "PREFERENCES" for instructions
- Call our office at (973) 661-1075
- Email your preferences to info@khodaksmilemoments.com
- Update your preferences in person during your next visit
If you wish to exercise any of these rights or have any questions about your personal data, please contact us using the information provided in the Contact Us section.
8. Security of Your Information
We take reasonable steps to protect the personal information you provide to us from unauthorized access, disclosure, alteration, or destruction. Our security measures include:
- Access controls and authentication procedures
- Regular security assessments
However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
9. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We will notify you of any material changes to this policy via email or through a notice on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
10. SMS Terms and Conditions
By opting in to receive text messages from Khodak Smile Moments LLC:
- You agree to receive informational messages including appointment reminders and other information related to our dental practice.
- Message frequency varies based on your interaction with our practice but typically does not exceed 4 messages per month.
- Message and data rates may apply as charged by your mobile carrier.
- For help, text "HELP" or contact us at the phone number below.
- You may opt out at any time by texting "STOP" to the number from which you received the message.
- All opt-out requests will be processed within 24 hours, and you will receive a confirmation once your request has been completed.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Khodak Smile Moments LLC
Phone: +1 (973) 661-1075
Email: info@khodaksmilemoments.com
Address: 128 Franklin Ave., Nutley, NJ 07110
